Refunds & Returns
There are no returns or refunds on liquids purchased. All sales are final.
Please remember taste is subjective and whilst we strive to provide awesome liquid to suit your tastes, we cant guarantee you'll enjoy every flavor! One person will love it and another hate it, its the nature of flavor!
For change of mind on hardware and accessories we reserve the right to offer an exchange of products or not depending on the circumstances. Refunds will not be given due to change of mind.
WARRANTY & RETURNS
All our products come with warranties that are covered only by the manufacturer. Each product has different warranty periods, please check the warranty periods from the manufacturers respective product pages before buying the product.
- Mods: There is a three month warranty for most battery operated devices.
- Coils: Cartridges, Tanks & Coils have "2 days DOA" warranty time.
- Batteries: Rechargeable batteries have "2 days DOA" warranty time.
We require all faulty items to be sent back to us, in the original packaging for inspection. Warranty claims will be facilitated via manufacturer/s. If there are any signs of user damage due to dropping or misuse, this will void the warranty and the product will not be replaced. Return postage for faulty items is at the expense of the customer.
We will ship the replacement after it is approved by manufacturer/s. Your replacement item will be shipped when you place your new order, please leave a message in order note to remind us about the replacement.
A refund or store credit will be provided once an assessment of the product has been made and the item is declared faulty. We will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs.
Turnaround time for evaluation and service is between 3-4 weeks from the day we receives your shipment.
For out of stock items, please allow 6-8 weeks for processing.